Política de reembolso

Return & Refund Policy

At MAGGIEs STONES, every piece is handcrafted with love using natural raw stones. Please note: each stone is completely unique — the color, pattern, shape, and texture of the stone you receive will differ from the product photos. This is not a defect; it is the beauty of natural, one-of-a-kind gemstones. No two pieces are ever exactly alike.

However, we ensure consistency in the metal components of each piece — including the overall width of bracelet settings, the size and width of ring bands, and the size and width of pendant mounts — so the fit and structure of your jewelry will remain true to what you see in our photos.

⚠️ Allergy Disclaimer Our jewelry is made with copper / copper alloy (such as brass). Copper is considered a low-allergen metal, but it is not completely allergen-free. A very small number of people may experience reactions to copper or trace elements such as nickel found in alloys. If you have sensitive skin or a known metal allergy, we recommend testing for any adverse reaction before wearing. If you experience any discomfort upon first wear, please stop wearing the piece immediately and contact us.

EU Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, please notify us before the 14-day period expires by submitting a request through your customer account: https://shopify.com/73199616136/account

If you checked out using a phone number only (without an email address), you cannot access the customer account portal. Please use the returns link in your SMS order confirmation instead.

Once you have notified us, please return the item(s) within 14 days of your notification. We will process your refund within 14 days of receiving the returned goods, to your original payment method. Return shipping is free of charge.

Exemptions — the right of withdrawal does not apply to:

  • Custom or personalized orders
  • Items with significant wear, deformation, sweat stains, or incomplete packaging

When We Offer Refunds (All Customers)

We offer full refunds if your item arrives damaged, defective, or with a craftsmanship issue. Please contact us within 14 days of receiving your order with your order number and clear photos of the issue. Once verified, we will process your refund within 5–7 business days to your original payment method. You do not need to return the item.

Allergy-Related Refunds

Our jewelry is made with copper / copper alloy (such as brass). If you experience an allergic reaction, please contact us within 14 days of receiving your order. Upon review, we may offer a refund at our discretion. You do not need to return the item.

Non-Refundable Situations

  • Natural stone variation (color, pattern, texture, shape) — this is the nature of genuine gemstones
  • Custom or personalized orders
  • Final sale items
  • Items with significant wear, deformation, sweat stains, or incomplete packaging

How to Request a Refund or Return

Submit a request through your customer account: https://shopify.com/73199616136/account

If you checked out with a phone number only, please use the returns link in your SMS order confirmation.

Alternatively, email us at pian8268@gmail.com with your order number, a description of the issue, and supporting photos.

Contact us at: maggie-stone.com